Two dental clinics fixed their patient recall process and cut no-shows by more than a third.
The front desk tracked recall appointments on paper and in Excel. Patients who missed follow-up visits simply slipped away, and the clinics had no way to measure how many were being contacted at all.
SmileCraft set up recall tasks for every patient with an overdue follow-up date. The system reminded staff which patients to call, logged every call, and flagged overdue recalls on the dashboard. The owner could see recall coverage across both clinics at a glance.
From 61% to 89% in two months.
Down 38%, because patients were re-confirmed by phone before visits.
Hours of manual tracking eliminated every week.
"Patients who used to disappear after treatment now come back for their recalls. It is a completely different business." — Clinic manager